At Flatshop, ensuring a seamless shopping experience for our customers is our priority. Our shipping policy outlines the guidelines for shipping physical goods, including comprehensive order tracking via Shiprocket. Please review the following information to understand our shipping processes:
After your order confirmation, we strive to process and dispatch physical products within 7 business days. The delivery timeline varies depending on your location and the chosen shipping method during checkout. While unforeseen events like public holidays may sometimes impact delivery, we’ll provide regular updates on your order’s status.
Order Tracking via Shiprocket:
For enhanced convenience, we offer comprehensive order tracking through Shiprocket. Once your order is dispatched, tracking information will be shared with you via email, SMS, and WhatsApp. This ensures that you can easily monitor your shipment’s real-time progress and anticipate its delivery date.
Physical Goods Return:
If you receive a physically damaged, defective, or incorrect product, our straightforward return process is available. You can initiate return from order page or contact our customer support team within 7 days of receiving the order to initiate a return. We will guide you through the necessary steps for a replacement or refund.
Address Accuracy: It’s essential to provide accurate and complete shipping information during checkout to avoid any delivery issues stemming from incorrect or incomplete addresses.
Delivery Delays: Despite our best efforts, external factors such as customs processing or unforeseen weather conditions may lead to occasional delays. We appreciate your understanding in such cases.
Shipping Charges: Shipping charges are calculated based on factors including location, product weight, and your chosen shipping method. Clear details regarding these charges will be displayed during the checkout process.
For queries or concerns about our shipping policy, comprehensive order tracking via Shiprocket, or the return process, don’t hesitate to reach out to our customer support team at [email protected] We’re here to provide assistance whenever you need it.
Last updated: 14th August 2023