Timings: 10 AM - 6:00 PM (Mon-Sat)

Call us: +91 6201363073

E-mail ID: support@flatshop.in


Have a doubt? Check if we have answered it below!


What's the status of my order?

Go to My Account > Orders and click on the order number to review the status of your order along with the tracking information.

How can I cancel an order after placing it?

You can cancel your order at the time of order verification by WhatsApp or IVR Calling.

If the order status has got processing further then it's not possible to directly cancel it. We suggest you contact us.

If the order is in transit then it's not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.

How long does it take to ship the orders?

We usually process and dispatch all orders within 1 business day and the standard delivery time is  7-10 days for India.

(working days exclude National Holidays and Sundays).

The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline. We do our best to expedite the shipping for all orders, however, it's possible that occasional delays may sometimes happen on a case to case basis.

Please note that flatshop.in is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions and so on. We will try our best to notify customers of the delay in such situations.

What happens of my order get’s delayed?

We always do our best to expedite the shipping for all orders, however, it’s possible in some rare occasions that shipment delay may happen. Shipping delays may also happen due to unforeseen and uncontrollable circumstances, such as the recipient being unavailable or un-contactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.

How can I track my order?

You can find the tracking link by navigating to My Account > Orders. 

The tracking link will be available only when the order is shipped by the courier company.

How do you ship the orders?

We have partnered with various shipment providers including but not limited to Delhivery, BlueDart, and Ecom Express for local delivery to various pin codes in India.

Which locations or Pincodes do you deliver to?

We service over 24,000 Pincodes all over India which caters to the majority of the population and areas of the country.

Pincode serviceability may update from time to time and may be different for Prepaid and Pay on delivery methods based on availability.  

In case your Pincode is not serviceable, then our website will automatically block you from placing your order after you add your Pincode at checkout.

What are the delivery charges at Flatshop.in?

Free shipping on orders above ₹1000. Shipping fee of ₹99 on orders less than ₹1000.

What countries do you ship to?

We currently ship only within India.



What Payment Options are accepted at flatshop.in?

Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI, and EMI.

Pay On Delivery: Pay using cash at your doorstep or digitally with an SMS pay link. The Maximum limit for availing of this service is ₹10,000. For orders of value more than that, we advise you to pay by using a pre-paid method. This option is subject to pin code serviceability.

Does flatshop.in save my Credit/Debit Card information?

flatshop.in never store your credit/debit card information. Your card information is securely processed with our payment gateway partners, which have highly secured and trusted connections.

Are the Prices Inclusive of Taxes on the website?

Yes, the prices for all the products listed on the website are inclusive of all the taxes.

What is a promo coupon?

To give you the best deals around, we occasionally issue promo coupons. It is a simple code that can be applied to get discounts.

Can I club two coupons in one purchase?

Multiple coupons cannot be applied at the same time. 


What are the cases where we accept a Return, Refund or Replacement?

We would be happy to issue Returns, Refunds, or Replacements within 7 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable, or Order Undeliverable.

To be eligible for it, your item must be unused, unopened, and in the same condition that you received it in. It must also be in the original packaging.

What happens if I receive a fake product?

You get all products delivered directly by flatshop fulfillment warehouses, with verified suppliers and manufacturers. This ensures that you always get the right product as the entire supply chain is controlled by us.

What happens if the product is damaged during transportation?

In rare cases of transport damage,

  • For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing the carton box from all sides and the issue. We may not be able to entertain claims of a damaged product being received without video proof at the time of unboxing.
What happens if I got a notification that my order was marked as delivered, but I never received it?

In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of the order being complete so that we can take necessary action with the courier/delivery person and resolve the case.

How will my refund be processed once I return an item?

If you have paid using a prepaid method of payment then we will reverse the payment to the same account that you paid from.

In case of Cash or Bank Deposits as modes of payment, we will ask you for your bank details and transfer the money digitally.

How long does it take to process refunds?

We issue refunds within 4 business days on our end post-approval of the refund. Your bank can take up to 7 business days to process and reflect it once initiated on our end.