FLATSHOP HELP CENTER
11:00 AM to 5:00 PM CUSTOMER CARE SUPPORT AVAILABLE
The Flatshop Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more.
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DELIVERY INFORMATION
Go to My Account > Orders and click on the order number to review the status of your order along with the tracking information.
Read our Shipping FAQs for delivery related info and timelines.
You can directly cancel an order that has been recently placed by navigating to My Account > Orders
If the order status has got processed further then it's not possible to directly cancel it. We suggest you to contact us.
If the order is in transit then it's not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.
We usually process and dispatch all orders within 1 business day and the standard delivery time is 7-10 days for India.
(working days exclude National Holidays and Sundays).
The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline. We do our best to expedite the shipping for all orders, however, it's possible that occasional delays may sometimes happen on a case to case basis.
Please note that flatshop.in is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions and so on. We will try our best to notify customers of the delay in such situations.
We always do our best to expedite the shipping for all orders, however, it’s possible in some rare occasions that shipment delay may happen. Shipping delays may also happen due to unforeseen and uncontrollable circumstances, such as: recipient unavailable or un-contactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.
You can find tracking link by navigating to My Account > Orders.
The tracking link will be available only when the order is about to dispatch and shipment is created with the courier company.
We have partnered with various shipment providers including but not limited to Delhivery, BlueDart and Ecom Express for local delivery to various pin codes in India.
We service over 20,000 Pincodes all over India which caters to majority of the population and areas of the country.
Pincode serviceability may update from time to time and maybe different for Prepaid and Pay on delivery methods based on availability.
In case your Pincode is not serviceable, then our website will automatically block you from placing your order after you add your Pincode at checkout.
Free shipping on orders above ₹350. Shipping fee of ₹50 on orders less than ₹350.
We currently ship only within India.
PAYMENT INFORMATION
Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI, and EMI.
Pay On Delivery: Pay using cash at your doorstep or digitally with SMS pay link. The Maximum limit for availing this service is ₹15,000. For orders of value more than that, we advise you to pay by using a pre-paid method. This option is subject to pin code serviceability.
flatshop.in never stores your credit/debit card information. Your card information is securely processed with our payment gateway partners, which have a highly secured and trusted connection.
Yes, the prices for all the products listed on the website are inclusive of all the taxes.
To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.
Multiple coupons cannot be applied at the same time.
Your store credits will expire in 90 days from the day they are added to your Flatshop Account.
RETURNS & REFUNDS INFORMATION
We would be happy to issue Return, Refunds or Replacements within 7 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.
To be eligible for it, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.
Note: Freebie items are strictly non-returnable, non-refundable, and non-replaceable.
Please be informed that at Flatshop.in, we do not have any 3rd party sellers.
This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else for sending an authentic product.
Since all the products are fulfilled & delivered by Flatshop.in only, and we are the official, authorised and certified distributor/seller of all the brands that we sell, there is no possibility of you receiving a fake product.
If you need help with authenticity verification, it can be done by directly contacting the brand customer care and sharing product images/batch number.
Click here to learn more about authenticity.
We usually keep the latest batches of all stocks here as we receive new stocks on a weekly basis from most brands/ official importers, so you should not worry about receiving a near expiry product.
For products that have more than 18 months of shelf life, 4 months or less remaining is considered as “near expiry” and for products that have 12 months to 18 months of shelf life, 2 months or less remaining is considered as “near expiry”.
We may occasionally sell products that are close to expiry on special offers or in “clearance sale” section, however, the expiry date will be clearly mentioned in such cases if the product is “near expiry”.
In rare cases of transport damage,
- For all claims related to receiving a damaged product, we advise you to share a video evidence of unboxing the carton box from all sides and the issue. We may not be able to entertain claims of a damaged product being received without a video proof at the time of unboxing.
In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of order being complete so that we can take necessary action with the courier/delivery person and resolve the case.
If you have paid using a prepaid method for payment then we will reverse the payment in the same account that you paid from.
In case of Cash or Bank Deposits as modes of payment, we will ask you for your bank details and transfer the money digitally.
We issue refunds within 3 business days on our end post-approval of the refund. Your bank can take up to 7 business days to process and reflect it once initiated on our end.