Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window, and Actions possible
Category | Returns Window, Actions Possible, and Conditions (if any)
- Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jeans, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage – 7 days Refund, replacement or exchange
- Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs) Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) – 7 days Refund or replacement
- Watch, Footwear, and Rest of Lifestyle – 7 days Refund, replacement, or exchange
- Home: Home Improvement Tools, Household Items, Home décor, Furnishing – 7 days Refund or replacement
Books (All books) Sports Equipments (Racquet, ball, support, gloves, bags, etc.) Exercise & Fitness Equipment (Home Gym combos, dumbbell, etc.) Auto Accessories – Car and Bike accessories (helmets, car kit, media players, etc.) – 7 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if a pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices.
The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.
The product’s original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a Successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
- For products where installation is provided by Flatshop’s service partners, do not open the product packaging by yourself. Flatshop authorized personnel shall help in unboxing and installation of the product.
- For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.