Cancellation & Returns

What are the cases where we accept a Return, Refund, or Replacement?

We would be happy to issue Returns, Refunds, or Replacements within 7 days of order delivery for the following cases: The wrong Item Delivered, Transport Related Damage, the Ordered Item is Unavailable, or the Order is Undeliverable.

To be eligible for it, your item must be unused, unopened, and in the same condition that you received it in. It must also be in the original packaging.

Note: Freebie items are strictly non-returnable, non-refundable, and non-replaceable.

What happens if I receive a fake product?

Please be informed that at Flatshop, we do not have any 3rd party sellers. 

This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else for sending an authentic product.

Since all the products are fulfilled & delivered by Flatshop only, there is no possibility of you receiving a fake product.

If you need help with authenticity verification, Click here to learn more about authenticity.

What happens if the product is damaged during transportation?

In rare cases of transport damage,

  • For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing and the issue. We may not be able to entertain claims of a damaged product being received without video proof at the time of unboxing.

What happens if I got a notification that my order was marked as delivered, but I never received it?

In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of the order being complete so that we can take necessary action with the courier/delivery person and resolve the case.

How will my refund be processed once I return an item?

If you have paid using a prepaid method of payment then we will reverse the payment to the same account that you paid from.

In the case of Cash or Bank Deposits as modes of payment, we will ask you for your bank details and transfer the money digitally.

How long does it take to process refunds?

We issue refunds within 4 business days on our end post-approval of the refund. Your bank can take up to 7 business days to process and reflect it once initiated on our end.

How can I cancel an order after placing it?

You can cancel your order at the time of order verification by WhatsApp or IVR Calling.

If the order is in transit then it’s not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.